Top Shelf Guppies Terms and Conditions/ D.O.A. Policies
Here at Top shelf Guppies we strive to make your experience with us the best and easiest , and supply you with a quality product in a timely manor, with a great shopping experience online or in person.
Keep in mind most of your purchases are live guppies. We can only guarantee alive upon delivery. That being said, your responsibility is to take video's and or still photo's of unboxing your order , each bag before opening. If for some reason you receive a dead fish, please advise us immediately by e-mail @: [email protected] or message only on facebook at Top Shelf Guppies. Include video's and or photos before opening bags, Sometimes you will receive a guppy and you will have a bonus, she has had fry in transit to you. I personally have had this happen, not something unusual.
We normally will ship on Monday's and Wednesday's. We ship USPS Flat rate.
Included in you shipment will be: One of our Calling Cards, a thank you letter, and most important how to handle your guppies when and after arriving with a how to introduce you guppies to your tanks. (your responsibility is to have a tank prepared in advance to introduce you guppies to.
Partial refunds will be made if fish arrives D.O.A. and all parameters of our D.O.A. policy are met.
Note: If you order 6 fish, and one arrives dead, you take a video or 2 still photo's and e-mail them within one hour of you fish arriving. You will be refunded in the amount of one fish. We do not ship a replacement fish. You will have an in store credit or we may chose to refund thru Paypal the amount of that one fish.
Any shipment routing changes on the part of the customer or USPS may result in voiding our live arrival guarantee.
Shipping charges are non-refundable.
Sales tax my apply to you order based on where you live and what state you live in.
Note: We ship USPS priority 1-3 day shipping for a flat rate of 15.99 per box , small box 7.99 per box.
Thanks you and we appreciate you business and value you as a customer.
Keep in mind most of your purchases are live guppies. We can only guarantee alive upon delivery. That being said, your responsibility is to take video's and or still photo's of unboxing your order , each bag before opening. If for some reason you receive a dead fish, please advise us immediately by e-mail @: [email protected] or message only on facebook at Top Shelf Guppies. Include video's and or photos before opening bags, Sometimes you will receive a guppy and you will have a bonus, she has had fry in transit to you. I personally have had this happen, not something unusual.
We normally will ship on Monday's and Wednesday's. We ship USPS Flat rate.
Included in you shipment will be: One of our Calling Cards, a thank you letter, and most important how to handle your guppies when and after arriving with a how to introduce you guppies to your tanks. (your responsibility is to have a tank prepared in advance to introduce you guppies to.
Partial refunds will be made if fish arrives D.O.A. and all parameters of our D.O.A. policy are met.
Note: If you order 6 fish, and one arrives dead, you take a video or 2 still photo's and e-mail them within one hour of you fish arriving. You will be refunded in the amount of one fish. We do not ship a replacement fish. You will have an in store credit or we may chose to refund thru Paypal the amount of that one fish.
Any shipment routing changes on the part of the customer or USPS may result in voiding our live arrival guarantee.
Shipping charges are non-refundable.
Sales tax my apply to you order based on where you live and what state you live in.
Note: We ship USPS priority 1-3 day shipping for a flat rate of 15.99 per box , small box 7.99 per box.
Thanks you and we appreciate you business and value you as a customer.